Service Quality Control

Kong Hwa has a Quality Management System to inspect and monitor the internal process of service quality to ensure the need for service realisation and the resources provided, benefit and satisfy the needs and expectations of customers.

Evaluation on our service performances will be conducted from time to time, not only meet, but to exceed customer’s expectation, also improve on an ongoing basis:

The communication between Kong Hwa Laundry and customers and the staff involved will reflect a commitment to the delivery of a quality service without imposing any unnecessary issues.

Continuous Improvement
One of the Kong Hwa laundry policies is, not only provide and maintain the quality of services, it is also important to demonstrate that, continuous improvement of service performances will also be taken throughout the contract period. It is our company objectives to provide regular visits to each customer on a regular basis to ensure service has been satisfactory.